2b77 Privacy Policy

1. Definitions and Applicability

This privacy policy applies to all registered and unregistered users of the 2b77 platform. "Personal information" refers to any information that can directly or indirectly identify you, such as your name, email address, mobile number, payment details, and so on.

"Processing" refers to the collection, storage, modification, transfer, deletion, or any other use of personal information. This policy applies to all information collected through our website, mobile application, and related services.

2. What Information We Collect

2.1 Registration and Account Information

When you open an account at 2b77, we collect the following information:

• Full name and date of birth
• Email address and mobile phone number
• National ID card or passport number (for identity verification)
• Residential address
• Username and password

2.2 Financial and Payment Information

To complete deposit and withdrawal processes, we collect:

• bKash, Nagad, Rocket, Upay mobile wallet numbers
• Bank account number and bank name (for bank transfers)
• Transaction history and amounts
• Visa or Mastercard card details (where applicable)

2.3 Technical and Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier (device ID)
• Browser type and operating system
• Login time, session duration, and logout time
• Page views, clicks, and navigation patterns
• Cookies and local storage data
• Referral source (where you came from before visiting our site)

2.4 Communication Information

When you contact us through live chat or email for support, a record of that conversation may be stored. This is used to improve service quality and to resolve disputes.

3. Purpose of Using Information

2b77 uses collected information for the following purposes:

• Account management: Handling registration, login, identity verification, and account security.
• Payment processing: Completing deposits and withdrawals and maintaining the security of financial transactions.
• Service improvement: Analyzing the performance of our platform to improve the user experience.
• Fraud prevention: Detecting suspicious activity and keeping the platform secure.
• Legal compliance: Following applicable laws and the guidelines of regulatory bodies.
• Customer support: Properly resolving your questions, complaints, and requests.
• Communication: Sending important updates, security alerts, or promotional information (subject to your consent).

4. Sharing Information with Third Parties

2b77 never sells your personal information to third parties. However, information may be shared in the following circumstances:

4.1 Service Providers

Payment gateways, identity verification services, IT infrastructure providers, and customer support software — only the information necessary to operate the service is shared with these types of partners. They are required to follow our instructions.

4.2 Legal Obligations

We may be required to provide information in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases, only the information that is legally required will be provided.

4.3 Business Restructuring

In the event of a merger, acquisition, or sale of part of the business, user information may be transferred. In such cases, we will provide you with advance notice.

5. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: For storing login sessions, security tokens, and account preferences. The platform cannot function properly without these.
• Performance cookies: For monitoring platform usage and evaluating functionality.
• Preference cookies: For remembering language, theme, and other personal preferences.

You can manage cookies through your browser settings. Please keep in mind that disabling certain cookies may limit some features of the platform.

6. Data Retention and Security

6.1 Retention Period

We retain your information for as long as your account is active or as needed to provide the service. Even after an account is closed, information may be retained for a specified period for legal compliance and dispute resolution.

6.2 Security Measures

To keep your information secure, we apply industry-standard security measures:

• 256-bit SSL encryption — on all data transfers
• Password hashing and salting
• Two-Factor Authentication
• Secure server infrastructure
• Regular security audits and monitoring
• Employee data access is limited and controlled

However, it is impossible to guarantee complete security on the internet. We take every reasonable measure to ensure protection, but we cannot guarantee that the risk of a data breach is completely zero.

7. User Rights

Every registered user at 2b77 has the following rights:

• Right of access: You can request to know what information we hold about you.
• Right to rectification: If any information is incorrect or incomplete, you can request a correction.
• Right to erasure: In certain circumstances you can request that your personal information be deleted, though some information may need to be retained due to legal obligations.
• Right to restrict processing: You can request that we stop using your information for specific purposes.
• Data portability: You can request to receive your information in a structured format.
• Withdrawal of consent: You can withdraw consent you previously gave at any time, though this will not affect prior processing.

To exercise these rights, contact our support team via live chat or email. We will try to respond within a maximum of 30 business days.

8. Privacy of Minors

2b77 is for users aged 21 and above only. We do not knowingly collect any personal information from minors. If we become aware that information has been collected from a minor, it will be deleted immediately and the associated account will be closed. If a parent or guardian suspects that a minor is using our service, please contact us immediately.

9. Responsible Gaming and Use of Information

We may analyze information about user behavior to ensure responsible gaming. This includes monitoring playing patterns, bet amounts, and session duration. If we notice signs of problematic gaming behavior, we may contact you or provide the necessary support. This information is used solely for your well-being.

To learn more about responsible gaming, visit our Responsible Gaming page.

10. Third-Party Links and Services

Our platform uses third-party payment gateways such as bKash, Nagad, Rocket, and Upay. These services have their own privacy policies and manage your information according to their own policies. We are not responsible for the data protection practices of these third parties.

Our game providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, and others use their own servers. Information that passes to their servers during gameplay is subject to their own privacy policies.

11. Policy Changes and Updates

2b77 reserves the right to change this privacy policy at any time. If any significant changes are made, we will:

• Publish a notice on the platform
• Send a message to your registered email
• Update the "Last Updated" date at the top of the policy

Continuing to use the platform after any changes will be considered your acceptance of the new policy. We recommend that you visit this page regularly.

12. Contact and Complaints

For any questions, concerns, or complaints regarding privacy, please contact us. Our data protection team will review your request promptly.

For more information, visit our About Us and Terms and Conditions pages.